Delete your DentaShop account
DentaShop · Last updated 9 August 2026
You can delete your DentaShop account and personal data at any time, directly in the app. You do not need to contact us.
How to delete your account
- Open the DentaShop app and sign in.
- Go to the Profile tab.
- Scroll to the bottom and tap Delete my account.
- Enter your password to confirm, then tap Delete account.
Your account is deleted immediately and you are signed out.
If you have an order in progress — pending, being prepared, or out for delivery — deletion is blocked until it is delivered or cancelled. This protects both you and the courier carrying your order and payment. Once the order completes, you can delete your account.
What is deleted
- Your name, phone number, email address and password
- Your professional details — registration number, clinic name, specialty
- Your address and city, and your profile picture
- Your wishlist
- All ratings and reviews you have posted
- Your notifications and push notification tokens
- For shop accounts, your product listings are removed from the marketplace
What is kept, and why
Records of completed orders are retained, because an order is also the shop's own sales and accounting record and we cannot erase one party's business records at the request of the other. Your personal details are stripped from those records — the delivery name, phone number and address are removed and the account they belong to is anonymised, so the order can no longer be linked back to you.
Deletion is permanent and cannot be undone. Your phone number is released, so you can create a new account with it later if you wish, but it will not restore your previous account, orders or reviews.
Can't access the app?
If you cannot sign in to delete your account yourself, email [email protected] from the email address on your account, or include the phone number you registered with. We will verify your identity and delete the account within 30 days.
See also our Privacy Policy and Terms of Service.